The Relay approach

Good work needs a clear way forward.

The space between tools can become the place where context disappears. Relay starts with the process: its people, decisions and handoffs. A useful conversation makes the intended path easier to understand.

Bring us a workflow

Questions worth asking

Understand before adding complexity.

Context

Keep the reason with the work

A next step is more useful when the owner understands why it exists.

Ownership

Know who can move it on

Make responsibilities and decision points explicit.

Exceptions

Design for the imperfect path

Consider changes, missing details and the need for human judgment.

The approach — relay